Most valuable: The person to person contact on the phone.

As in all conversation, something said usually leads to other connective thoughts on an issue even when questions and comments are written down ahead of time. A personal interaction with empathy/intonations etc. registers a thought or connection more solidly and meaningfully. Supplements can be referenced to those connections in a more spontaneous instant while simultaneously checking for knowledge or prior useage.

-Carol G from Naples, NY

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